Vinyl Casino - Pelaajan tili on suljettu.

Hello, a few weeks ago I registered at Vinylcasino and won with a deposit without a bonus. After repeatedly inquiring why the deposits kept being cancelled, I finally received a reply stating that the account was being closed for administrative reasons.

I can no longer log in and cannot request a new withdrawal. I haven't been verified and, based on my deposit without a bonus, I have a right to the winnings. Can you please help me as soon as possible? I've been in a dispute with the casino for three weeks and they can't do anything for me.

Hallo vor einigen Wochen habe ich mich bei Vinylcasino regestriert und durch eine Einzahlung ohne Bonus gewonnen. Nach mehrfachem Nachfragen warum immer storniert wird kam dann eine Antwort das es aus administraiven gründen das konto geschlossen wird.

Ich kann mich nicht mehr einloggen und die Auszahlung nicht neu beantragen ich bin nicht verifiziert worden und habe aufgrund meiner Einzahlung ohne Bonus ein Recht auf den Gewinn können sie mit bitte schnellstmöglich helgen ich bin seid 3 wochen im streit mit dem casino es kann nix für mich tun.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Have you submitted any identity documents to the casino for KYC verification, or were you not asked to complete the verification process at all?
• Have you made any successful withdrawals from this casino before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika