Viking Luck Casino - Pelaajan tili on suljettu ilman syytä.

Viking Luck closed my account without justification, even though I still had my funds in it, without me ever using any bonuses or anything else. Could you help me get them back? They haven't responded to three emails and three reminders via live chat on the site.

Viking Luck ha chiuso il mio account con ancora i miei fondi sopra, in maniera ingiustificata, senza che abbia mai usato bonus o altro. Potreste aiutarmi a riottenerli indietro? Non mi hanno risposto a ben 3 mail e 3 solleciti via live chat sul sito.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Include any responses from the casino if available. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas