VIDAvegas Casino - Pelaajan kotiutusyritykset viivästyvät.

Hello, the casino has refused to pay me my money. They've rejected my withdrawal attempt three times, claiming they need to review my account for security reasons and that they're going to cancel my withdrawal option. They did this the first time and sent me an email saying everything was in order. I tried to withdraw again, and they sent me the same email saying they're going to review my account and bets, blocking my withdrawals again.

This is my fourth time and they already told me that my account was in order as you can see in the evidence I sent.

I believe the casino refuses to pay me and has not provided me with further information. I request intervention to recover my money, as I have not committed any wrongdoing.

They contradict themselves, saying that my account passed the security check, but when I tried to withdraw again, they used the same excuse.

Hola, el casino no me ha querido pagar mi dinero, me ha rechazado 3 veces el intento argumentando que deben revisar mi cuenta por seguridad y que van a cancelar mi opcion de retiro. Ya la primera vez lo hicieron y me enviaron un correo que estaba todo en orden, vuelvo a retirar y de nuevo me envian el mismo correo que van a revisar mi cuenta y las apuestas, volviendome a bloquear los retiros.

Ya voy por la cuarta vez y ya me dijeron que mi cuenta estaba en orden como pueden ver en las evidencias que envie.

Considero que el casino no me quiere pagar y no me ha entregado mayor informacion, solicito la invervencion para poder tener mi dinero ya que no he cometido ninguna falta.

Ellos mismos se contradicen ya que dicen que mi cuenta paso la revision de seguridad pero al retirar otra vez vuelven a poner la misma excusa.

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Dear mayckelzp,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawal requests?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina