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Since Sunday, I've requested a €2,000 withdrawal, and you haven't withdrawn it from my account. You're deliberately waiting for me to lose. I've changed it to a smaller amount, and nothing. It's a scam. You're deliberately not taking money out of my account so I can keep gambling and lose. Please withdraw my funds today. If not, please give me your address, and I'll contact you with a lawyer.

od niedzieli poprosiłem o wypłatę 2000€ I nie wycofaliscie z konta specjalnie czekacie aż przegram zmieniłem na miejsza kwotę tez nic tak kilka razy to jest oszustwo specjalnie nie ściągacie pieniędzy z konta zeby człowiek dalej grał i przegrał, proszę o wypłacenie moich środków dzisiaj. A jak nie to proszę o adres ja pofatyguje sie do was z adwokatem

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Dear OLIWKA19091,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings,

Dear OLIWKA19091

The withdrawal request was created at 17.12.2025 17:06:51 (UTC), and will be approved according to T&Cs of the casino. If you believe any of the terms were breached, please kindly point out.

Regards

Dear OLIWKA19091,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Greetings,

According to our records, the player received their payout.

Kind regards

Dear OLIWKA19091,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru