Verde Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

Dear Casino Guru,

Please help me with Verde Casino. First, they are not accepting my selfie with ID. I uploaded it about 5 times, but they keep rejecting it. Also, they are not accepting my Trust Wallet verification.

My money is still in my account. Please help me resolve this issue.

Thank you very much for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you receive any explanation from the casino as to why the documents you provided could not be approved during the KYC process?
• Is all the information on your identity document fully visible and readable in the selfies you submitted?
• Does your proof of payment contain all the necessary information to confirm that you are the owner of the payment method used for the transactions you made to this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Radi04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.