Verde Casino - Pelaajan kotiutus viivästyy ja varat takavarikoidaan.

My account is fully verified (KYC). The 14-day period expired on July 16. The casino refuses to pay out 8x €450 and 1x €400 under the false pretext of a bank error. I complied with their request to use Coinbase, but the payments are still being held.

Mijn account is volledig geverifieerd (KYC). De 14-dagen termijn verliep op 16 juli. Het casino weigert 8x €450 en 1x €400 uit te betalen onder het valse voorwendsel van een bankfout. Ik heb voldaan aan hun verzoek om Coinbase te gebruiken, maar de betalingen worden nog steeds vastgehouden."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Which payment methods have you used to deposit money into this casino so far?
• What types of games did you play to accumulate your winnings?
• When was the last time the casino communicated with you regarding the delay in processing your withdrawals? Please share any communication that could be relevant to the investigation of your case with me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika