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Hello, for the payment, several things are required, including proof of residence; they want a statement no older than 3 months. This is all being handled through my husband, who shouldn't know anything about it! But it's clearly visible on my ID card where I'm registered!

Hallo,zur Auszahlung sind einige Dinge erforderlich unter anderem ein Nachweis für den Wohnsitz,da möchte man eine Abrechnumg nicht älter als 3 Monate.Sowas läuft alles über meinen Mann,der hier von nichts wissen sollte!Es ist doch aber auf dem Ausweis deutlich sichtbar wo ich gemeldet bin!

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Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Verde Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Additionally, could you please confirm whether you are the owner of the casino account in question?

Please note that we are only able to mediate complaints submitted by the actual owner of the casino account. Unfortunately, we cannot open or investigate complaints on behalf of third parties.

Thank you in advance for your response.

Best regards,

Attila

Dear Anna11021977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru