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I have sent 2 emails about this ban and they are completely ignoring them. I have lost a lot of money during this time that they have access. I would like your help to close my account at this particular casino.

Thanks

Έχω στείλει 2 email για αυτό αποκλεισμό και τα αγνοούν τελείως . Έχω χάσει αρκετά χρήματα σε αυτό το διάστημα που έχουν την πρόσβαση ανοιχτή. Θα ήθελα τη βοήθεια σας να κλείσει ο λογαριασμό μου στο συγκεκριμένο καζίνο.

Ευχαριστώ

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

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Good evening. I requested 3 times via email the permanent deletion of my account through self-exclusion. I will try to send you the 3 forms of communication I had. Today they replied to me to take a break of a few days, and I replied to them to permanently close the account with self-exclusion due to gambling addiction

Καλησπέρα. Ζητησα 3 φορές μέσω email την οριστική διαγραφή του λογαριασμού μου μέσω αυτό αποκλεισμού. Θα προσπαθήσω να σας στείλω τις 3 φόρμες επικοινωνίες που είχα. Σήμερα μου απάντησαν να κάνω ένα διάλειμμα λίγων ημερών, και τους απάντησα να κλείσει οριστικά ο λογαριασμός με αυτοαποκλεισμο λόγω εθισμού στον τζόγο

Greetings,

The account was permanently blocked.

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Leoziniopas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika