Velobet Casino - Pelaajan voitot on takavarikoitu.

I joined velobet and made my first deposit, I was playing immersive roulette and had a 50p on number 2, which won with a 250x multiplier which meant I should have won £125 but they only paid me £10. I took screenshots and I contacted customer support who claimed they carried out checks and can see I was in fact paid correctly. I disputed this and got them to carry this out again and they are still claiming that I was paid fairly when I have clear screenshots that number 2 won with a 250x payout and another of my transactions that I only received £10. Shocking service especially for a new customer.

Dear Kckckckckckckc222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Velobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino launch an investigation on your behalf based on the provided information?
• Are your bet details recorded, or did the casino make the bet details accessible to you? (distribution of your bets on the table)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kckckckckckckc222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.