Velobet Casino - Pelaajalla on ongelmia talletusvähennysten kanssa.

I deposited £157 but only £20 showed up in the account. They have since claimed they deducted £137 due to previous bets being incorrectly settled as a win. There has been no previous mention of this or anywhere showing that if I deposited an amount this large it would be eaten up due to this.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which bets were allegedly incorrectly settled according to the casino?
• Were these casino bets or sports bets?
• Have you noticed any discrepancies in settled bets in your casino account in the past?
• Were you informed by the casino in any way that some of your bets had been settled incorrectly and that you were expected to return the paid funds?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Hattie02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

it was a sports bet on a football friendly between nordsjaelland and Philadelphia union. I’ve never had any previous discrepancies and there was no indication that there had been any mistake or that I would be expected to return the funds. I have attached a screenshot of the bet.

Please understand that since your issue concerns a sports bet, we are unfortunately unable to assist you further. At Casino Guru, we do not specialize in sports betting disputes and do not have the necessary expertise or access to tools that would allow us to properly evaluate such cases.

This means we would not be able to reliably interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please be assured that we are not dismissing your complaint as unjustified — we simply are not in a position to judge it appropriately.

We genuinely regret that we cannot assist you further in this matter. Given these limitations, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue. However, please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino related to online casino games. We will be more than happy to do our best to assist you.

Best regards

Veronika