Vegastars Casino - Pelaajan tili on suljettu.

My account was fully verified, and approximately five days before this issue I successfully withdrew around AUD $20,000 without any problems. I continued playing, won again, and requested another withdrawal of approximately AUD $20,000.

Instead of processing my withdrawal, I was repeatedly told that cryptocurrency withdrawals were delayed due to maintenance. Shortly afterwards, my account was permanently closed.

I have repeatedly asked Vegastars to explain why my account was closed and which specific Terms and Conditions I allegedly breached. They have refused to provide any reason, instead referring me to general clauses stating they can close accounts at their discretion and are not required to explain their decision.

I believe this is unfair because my account had already passed verification, my previous large withdrawal was honoured, and no evidence or specific breach has ever been provided. I am requesting an independent review, an explanation for the account closure, and a review of the decision to withhold my withdrawal.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which games you played to accumulate the AUD 20,000 in winnings that you wanted to withdraw before your account was closed?
• Did you accumulate these winnings with or without a bonus?
• Could you please confirm whether you had passed the full KYC verification before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika