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Since February 8th I have been expecting my money to keep doing this, for days to pass like this and not to take it, probably to play it and lose, I don't know, maybe, but in general, the opportunities I gave the casino, so as not to proceed with criticism, I didn't hear anything that I had compromised, all false messages and promises that you will get it today, tomorrow, they do it repeatedly and intentionally

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Dear Tnsslots21,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you are experiencing issues with a delayed payment?
• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good evening and thank you No my money is clean without bonus deposits and other such terms yes I play a lot of time at this casino and I have made several and many times withdrawals such small amounts and all were in 4 business days well 6 not from 8 now that it went 23 never so much and in general they don't pay attention to me they all say now immediately and nothing happens thank you very much for your time it has happened again in the past at this casino as I don't play elsewhere only in one and I had mentioned it here again to you thank you very much

Καλησπέρα και ευχαριστώ Όχι τα χρήματα μου είναι καθαρά χωρίς μπόνους καταθέσεις και άλλους τέτοιους όρους ναι παίζω αρκετό χρόνο σε αυτό το καζίνο και έχω κάνει αρκετές και πολλές φορές αναλήψεις τέτοια μικρό ποσά και όλες ήταν σε 4 εργάσιμες ημέρες άντε 6 όχι από τις 8 τώρα που πήγε 23 ποτέ τόσο πολύ και γενικά δεν μου δίνουν σημασία όλο λένε τώρα άμεσα και τίποτα δεν γίνετε ευχαριστώ πολύ για τον χρόνο σας έχει ξανά γίνει στο παρελθόν σε αυτό το καζίνο καθώς εγώ δεν παίζω αλλού μόνο σε ένα και το είχα αναφέρει εδώ πάλι σε εσάς σας ευχαριστώ πολύ

Thank you for your reply, Tnsslots21. Could you please clarify when exactly you made the last successful withdrawal? Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?

Good evening, my money arrived yesterday, thank you very much for your time and interest.

Καλησπέρα εχτές μπήκαν τα χρήματα μου ευχαριστώ πολύ και για τον χρόνο και το ενδιαφέρον σας

Dear Tnsslots21,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru