Vegas Hero Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

Right making withdrawal on Sunday 24.05.2026 and it's Friday now and they keep says it's some delay on the financial department and everyday says the same things .

Says I gonna get your money don't worry your money it's safe I understand 3 days waiting for withdrawal not Allready 6 days waiting thats ridiculous.

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Dear wojcik7204,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear wojcik7204,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes I got my money and now getting my money faster and faster it's not bad casino at all thanks 🙂

Dear Patros658,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

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Karla Mayfly

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