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Dear cruzisabel500,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Crest Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you are a new player in the casino and weren't given a free-spins bonus?

Have you contacted casino support? What response have you received?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear cruzisabel500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.