Vegadream Casino - Pelaajan voitot viivästyvät.

Hello,

I registered with VegaDream and won €2,470 after fulfilling the bonus requirements. I withdrew twice (€2,420 and €50). I then received confirmation from support that my KYC verification was successfully completed on October 18th, and I've now been waiting for seven days (€2,420 on October 13th and €50 on October 16th). The live chat gives me the same response every time, telling me to be patient and that the finance department is processing my withdrawal as quickly as possible. Please help me get my money.

Hallo,

ich habe mich bei VegaDream angemeldet und nach umsetzen des Bonus 2.470€ gewonnen. 2x ausgezahlt (2420€ und 50€). Nun hab ich vom Support erfahren, dass meine KYC am 18.10 erfolgreich verifiziert worden ist und nun warte ich seit 7 Tagen (Auszahlung 2420€ am 13.10 und 50€ am 16.10). Vom Livechat bekomme ich jedesmal die gleichen Antworten, dass ich mich gedulden soll und die Finanzabteilung, meine Auszahlung so schnell wie möglich bearbeitet. Bitte helfen sie mir mein Geld zu erhalten

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Dear XxChxX,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many cases submitted, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Hello Veronika,

Thank you for the quick response.

If the casino doesn't transfer the money to me after 14 days, what can I do?

LG

Hallo Veronika,

danke für die schnelle Rückmeldung.

falls das Casino mir das Geld nicht nach 14 Tagen überweist, was könnte ich da machen?

LG

Hello Veronika,

I haven't received my money yet. Can you help me?

Hallo Veronika,

bisher habe ich meine Geld noch nicht bekommen. Können sie mir helfen?

Dear XxChxX,

Thank you for your update. I’m truly sorry that you are still waiting for your winnings, and I understand how frustrating this situation must be.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this casino. Despite our repeated attempts to resolve these cases, the casino has adopted a No-Reaction Policy and does not respond to our mediation efforts. This significantly limits our ability to help.

I sincerely hope that your payment will arrive soon. In the meantime, could you please forward a screenshot showing both withdrawal requests and their current statuses to veronika.f@casino.guru? Please include complaint number 237563 in your email so I can document your case.

Thank you for your cooperation and patience.

Hello Veronika,

After several attempts using the live chat and receiving the same repeated answers that I should be patient, that the finance department was working on my case, the payout status has not changed and therefore I unfortunately still have not received my money.

I'm hoping for the best.

Hallo Veronika,

nach mehreren Versuchen mit dem Live-Chat und den ständigen selben Antworten, dass ich mich noch gedulden soll, die Finanzabteilung sei an meinem Fall dran. Hat sich der Status der Auszahlung nicht geändert und somit habe ich leider noch immer nicht mein Geld erhalten.

ich hoffe auf das Beste

I sent you the screenshots by email.

Ich habe Ihnen die Screenshots per Mail gesendet.

Dear XxChxX,

Thank you for your email.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice, as it appears to be a common practice for Vegadream Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Vegadream Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Kind regards,

Veronika