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I requested a refund of my deposits via chat due to the lack of a license in Germany and not complying with the restrictions for German players. As a result, my account was blocked and I do not have a list of the damage.

Ich habe über den Chat die Rückzahlung meiner Einzahlungen gefordert, auf Grund der fehlenden Lizenz in Deutschland und nicht Einhaltung der Beschränkungen für deutsche Spieler. Daraufhin wurde mein Konto gesperrt und ich habe keine Aufstellung wie hoch der Schaden.

Dear pswbxsvgq7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

I have now read some judgments and these have led to the repayment, since the contract created with the registration is void.

ich habe inzwischen einige Urteile gelesen und diese haben zur Rückzahlung geführt, da der mit Anmeldung entstandene Vertrag nichtig ist.

By judgments, you mean court orders? If yes, I would like to emphasize that we do not have that kind of jurisdiction. Thank you for your understanding.

Dear pswbxsvgq7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.