Vavada Casino - Pelaajien kotiutukset ovat viivästyneitä ja epätäydellisiä.

I have problem with withdrawal on vavada casino

first withdrawal is 12000€ but they withdrawal me 7450€ and status for this withdrawal is partialy complete

on another is 4000€ and they withdrawal me 500€ on status is partialy complete

i ask customer suport and they say me this 2 withdrawal is complete

when i withdrawal money when i win when they paid me all on status for withdrawal is completed but now its not and they say they all pay

on my bank card when i calculated transactions from vavada they need pay me 8050€

please help with this problem i have screenshots for withdrawal and i can send monthly transactions from my bank

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Dear Sebastjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We understand your concern, however, please note that the casino has withdrawal limits in place. Players who win a larger amount of money often wish to withdraw their winnings immediately. However, casinos must manage their cash flow, which can sometimes make it difficult to strictly adhere to stated withdrawal limits. As a result, payouts may take longer than expected.

Please allow me to ask you a few questions so I can fully understand the situation:

• Have you checked if your withdrawal request exceeded the casino’s limits? Did the casino inform you of any specific withdrawal limits for your account?
• Could you let us know when you made your last successful withdrawal and how long it took to be fully processed?
• Which payment method did you choose to withdraw your winnings? Was this payment method verified successfully?"
• Have you received any confirmation emails regarding the withdrawal status?
• Have you completed all the required verification steps (e.g., KYC documents, identity verification)?​

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I have limits for withdrawal

one week is 10000€

i made succesful withdrawal 600€ last

i chose visa bank card for withdrawal

no i dont get any confirmation email for suscesful withdrawal i have notifications on site when is withdrawal complete status is complete when withdrawal is not complete or partialy pay status is partialy completed

yes i complete all verification steps

Thank you for your reply and for providing the previous details,Sebastjan.

To clarify your case:

• Did you play with bonus money or free spins?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I think i send send you all screenshots what i have. And my bank account payments all for 1 month

Dear Sebastjan,

I’m very sorry, but you haven’t answered my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Im play with top up money

last succesful withdrawal is last week

For now i have status partialy complete for 12000€

i send you on your email

Dear Sebastjan

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vavada Casino representative to join this conversation.

Dear Vavada Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello! We have carefully reviewed this case. That part of these withdrawals was transferred to the user's card, and the rest was returned to his account balance by the payment system. He used these funds to place bets. 

There were no violations on the casino's part.

We've sent you all the clarifications and evidence by email, Mirka. We hope it will help you make a fair decision.

Dear Vavada Casino,

Thank you for the information provided so far. Could you please send me player's full game log directly downloaded from your system from middle of November until now?

Thank you.

Hello! We’ve replied to you via email and would appreciate your response.

Dear Vavada Casino,

I sent you an email. Please check your inbox.

Thank you.

Hello! In response to your request, we’ve sent all the details via email.

Please feel free to reach out if you have any questions or need further clarification.

Dear Sebastjan,

Could you please send me screenshot of your wallet in casino player account, where your balance is visible?

Thank you.

Dear Sebastjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Sebastjan,

Thank you for your screenshot. I need to clarify some information and evidence with the casino.

Dear Vavada Casino,

I sent you an email. Please check your inbox.

Thank you.

Hello! We have sent the information to you by email. If you have any additional questions, please feel free to reach out to me.

Dear Sebastjan,

Evidence provided by the casino confirms, that you requested withdrawals, and before they could be processed by the casino, you cancelled them, and left amount to play. Then requested withdrawal for smaller amounts, cancelled them, withdraw part of it, and used up the rest.

• Could you please confirm, how much you received in total to your bank account, and send me your bank statement, where it would be visible.
• Specify, how much do you think, you should have received in total.

Thank you.

Dear Sebastjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Mirka Dubasova

Casino.Guru