Vavada Casino - Pelaajan voitot mitätöitiin.

Hello danielstoica734,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vavada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was it your or your ex's account registered in the casino? Why did you let him use your payment to deposit? When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party deposit is a clear violation of the casino terms and they had every right to void any balance on the account and close it permanently.

Looking forward to your answer.

Regards,

Nick

Dear danielstoica734,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear danielstoica734,

Unfortunately, if you are not the direct owner of the payment method used in the casino, they had right to void any balance and close your account and it doesn't matter if you both use the payment or not.

Is there anything else we can assist you with? If not, the complaint will be closed due the breach of casino terms.

Dear danielstoica734,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.