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I made a deposit at Vavada Casino.

I won €8,300 using bonus funds, met the wagering requirements, and then requested a withdrawal. The withdrawal was cancelled, and I was told to contact live chat. In the chat, I was asked to complete the verification process, which I did.

The next morning, I couldn't access my account. I contacted support, and they replied: "Your account has been blocked. You are prohibited from playing or creating new accounts of this type; any such accounts will be blocked without a deposit refund. Your deposit has been returned to this account."

When I asked for the reason, the reply was: "The account was blocked due to fraudulent activity. We do not provide further information."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus have you activated?
• Was your account in the casino verified? Were you asked to provide any documents to pass the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered on the 7th and played intensively on the 11th and 12th.

On the 12th, I requested a withdrawal of €2,000.

Then, on the 13th, I received a message on the site stating that I needed to contact the chat support.

They asked me to complete the verification process in the chat, which I did.

The next morning, I couldn't log into my account, and chat support informed me that I had been blocked.

As for the slots I played—they were *Le Bandit*, *Dazzle Me*, and *Fruits Millions*.

I used the casino's 100% welcome deposit bonus.

Hello!

We’ve conducted a thorough review of this case. As a result, the account involved in this complaint was permanently blocked for violating the project's Terms and Conditions by participating in a group of accounts that demonstrated matching behavioral patterns.

The player's deposit has been refunded, while all winnings have been forfeited.

This decision is final and can’t be appealed.

All supporting evidence has been provided to the forum moderator.

Thanks for your reply to both parties.

We'll go over the evidence provided and will respond with our observations here in the complaint thread shortly.

Thanks for your patience.

We requested further evidence from the casino via email outside of the thread. We'll await their response.