Vavada Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

I requested a withdrawal of PLN 600, but Vavada only paid me PLN 10. The remaining PLN 590 has not been paid.

I have been contacting Vavada’s support for the past two weeks, but every time I receive the same response: they are waiting for an answer from their payment system. Two weeks have already passed, and I still have not received the remaining PLN 590 or any clear explanation of what is happening with my money.

Could you please help me resolve this issue and contact Vavada regarding the unpaid PLN 590? I would appreciate your assistance in recovering the money that is still owed to me.

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Dear kam2003,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello! We would like to provide an update regarding your withdrawal.

Unfortunately, the payment provider was experiencing a technical issue, and the processing time depended on the third-party payment provider. The situation remained under our close supervision, and we were in regular contact with the provider, including an additional request sent this morning to expedite the process.

We sincerely apologize once again for such a long waiting time and for the inconvenience caused.

As a solution, the remaining 590 PLN has now been credited to your account as a bonus. We would appreciate it if you could confirm that the funds have been received.

Thank you for your patience and understanding. We wish you good luck and sincerely hope you will not face such delays again in the future.

Dear kam2003,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear kam2003,

Based on the evidence provided by the casino, we can confirm that the disputed PLN 590 withdrawal was ultimately processed successfully. Additionally, while the original transaction was being investigated, the casino credited PLN 590 to your account without wagering requirements, which was subsequently used. We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru