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Dear Fabian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.Please allow me to ask you few questions so I can understand better what the issue might be. Which exact bonus you have activated? Could you forward the link please? If I understood it correctly, you are prompt to deposit into your account, if you wish to make a withdrawal of your bonus winnings? I hope we will be able to help you resolving this situation as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

Dear Fabian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.