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Dear Buelent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Player,

in order to complete the KYC please provide us with an address proof. That's exactly what our support requested.

Thanks for cooperation

Kind regards

Thank you very much, Vulkan Vegas Casino, for the clarification.

Buelent, please follow the instructions and without a doubt, you will receive your winnings in no time.

Dear Buelent,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.