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Hello everyone, I have €400 in my account balance that I'd like to withdraw. Unfortunately, whenever I try to withdraw, I keep getting a message saying I need to confirm my email address first. When I request the confirmation link, I don't receive an email in my inbox. I've tried multiple times over several days and have also checked my spam folder and everywhere else. I've seen older posts in this forum from people with the same problem. Apparently, there are issues with German email addresses? I've contacted the chatbot and, after being prompted, also the support team, but haven't received a response yet. I would appreciate any help. Thank you very much.

Hallo zusammen, ich habe 400 € Guthaben in meinem Konto, welches ich auszahlen möchte. Leider kommt sobald ich auf Auszahlung gehe immer der Hinweis. Ich müsste zuerst meine E-Mail-Adresse bestätigen. Wenn ich den Bestätigungslink anfordere, erhalte ich leider keine E-Mail in meinem Postfach. Ich habe es mehrfach über mehrere Tage versucht und auch immer den Spam Ordner und alles weitere gecheckt. Ich habe ältere Beiträge hier in dem Forum gesehen, die das gleiche Problem hatten. Offenbar gibt es Probleme mit deutschen E-Mail-Adressen? Ich habe dem Chatbot geschrieben und nach Aufforderung auch dem Support leider bisher keine Reaktionen. Ich bitte um Hilfe vielen Dank

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Dear Jeftus,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

• Have you received any response from the casino customer support in the meantime?
• Have you made sure to type your email address correctly?
• Have you submitted any identity documents to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jeftus

Has your issue been resolved yet?

Regards

Hi,

My account is fully verified, as support just confirmed via email. They also stated that there shouldn't be a problem with my email address. However, the issue persists that whenever I try to withdraw funds, I'm required to confirm my email address. When I request the confirmation link, I don't receive an email. As I mentioned, I've tried multiple times and checked all folders in my inbox. The email simply isn't arriving, and therefore I can't withdraw any funds. I'm attaching a screenshot.

Hi,

mein account ist vollständig verifiziert , dies hat mir der support soeben auch per email bestätigt. Desweiteren meinten sie dass es kein problem mit der email adresse geben sollte. Jedoch ist weiterhin das Problem, dass, sobald ich auf auszahlen gehe ich erst meine E-Mail-Adresse bestätigen muss. Sobald ich den Bestätigungslink anfordere, bekomme ich jedoch keine E-Mail. Ich habe es wie gesagt mehrfach versucht und alle Ordner im Posteingang gecheckt. Es kommt einfach keine E-Mail an und somit kann ich nicht auszahlen. Ein Screenshot sende ich hiermit.

The emails with the confirmation link are now arriving. However, when I click on them, nothing changes; I'm redirected to my VV profile, and it still says I have to confirm the email address before I can withdraw any funds.

Mittlerweile kommen die emails mit dem Bestätigungslink an. Wenn ich drauf klicke ist jedoch alles beim alten, ich werde in mein profil bei V.V geleitet und dort steht noch wie vor dass ich die email bestätigen muss bevor ich auszahlen kann

Hello,

We are glad you managed to confirm an e-mail and receive all teh winnings at 06.05.2026 13:28:08 (UTC)

Good luck!

Regards

Dear Vulkan Vegas Casino representative,

Thank you for reaching out and helping the player resolve his issue.

Dear Jeftus,

Could you please confirm whether you have successfully received your winnings? Additionally, kindly let me know if there is anything else we can assist you with, or if your complaint may now be closed as resolved. Thank you for your cooperation.

Dear Jeftus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru