V.Vegas Casino - Pelaajan kotiutus on viivästynyt.

I requested a withdrawal of PLN 300 to my Revolut account on August 17th at 12:40 AM. The funds disappeared from my balance but have not yet been transferred to my account. The casino exceeded the statutory 12-hour processing time. Support only provided me with the internal payment ID but officially refused to provide the ARN number, which proves that the transfer was not physically sent from the intermediary bank. Please help me recover the withdrawal.

Zleciłam wypłatę 300pln na konto revolut w dniu 17 sierpnia o godzinie 0.40 .Środki zniknęły z salda ale do dziś nie dotarły na konto .Kasyno przekroczyło regulaminowe 12 godzin na realizację Support podał mi jedynie wewnętrzne ID płatności ale oficjalnie odmówił podania numeru ARN co udowadnia że przelew nie został fizycznie wysłany z banku pośredniczącego .Proszę o pomoc w wyegzekwowaniu wypłaty

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the payout in question and its status, as they appear in your payout history?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas