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There are several times that I try to withdraw my fund but it still does not go through "TECHNICAL FAILURES" and that I try again, I make my withdrawal of funds by transfer and they continue to reject my withdrawal, I asked for another method, they recommended an electronic wallet and even So they keep rejecting me, now they ask me to upload documents when my account is already verified

Van varias veces que intento retirar mi fondo pero sigue sin pasar por "FALLAS TÉCNICAS" y que lo vuelva a intentar, vuelvo a realizar mi retiro de fondos por transferencia y siguen rechazando mi retiro, pregunté por otro método, me recomendaron billetera electrónica y aun así me lo siguen rechazando, ahora me piden que suba documentos cuando mi cuenta ya está verificada

Dear Suyleen,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Suyleen

According to our records, the transaction was completed at 17.02.2023 21:40:25 (UTC)

Please kindly let us know if the issue still persists.

Kind regards

The transaction has already taken place

La transacción ya se realizó

Thank you, Suyleen, for the update. Do I have your permission to mark this complaint as resolved or is there anything else we could try to help you with?

Dear Suyleen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Suyleen, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru