TrustDice Casino - Pelaajan varat takavarikoidaan.

The casino stole my money because they say I was playing from a banned country when in the terms and conditions my country doesnt appear in his TC. At least I want the money which I have deposited back. I attach the email which I have received and the TC which I see because they dont fit.

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Dear PragmaticoH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I better understand the situation.

• Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
• When did you register and when was your account blocked?
• What country did you specify in your player profile when registering your account?
• Was your account verified before you lost access to your account?

I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean