Trips Casino - Pelaaja ei pysty kotiuttamaan rahaa virheiden vuoksi.

Whenever i try to withdraw it says withdraw error and there is no customer service to fix the issue. I heard the casino is going to shut down soon. Even my account verification is pending for so long now. This is an absolute scam.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you submit your identity documents to the casino for verification, and which documents did you provide?
• Have any of your documents been reviewed and approved by the casino?
• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you tried selecting a different payment method to check whether the withdrawal issue persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. No successful withdrawal made before
2. 2 days ago, i have provided all the essential documents including id, proof of address and payment proof
3. Its pending and there is no customer service to raise the issue
4. live casino
5. without bonuses
6. i have tried all it shows error

Thank you for your reply.

• Have you tried contacting the casino's support team via email at tripssupport@tripscasino.com?
• Have you also tried contacting the casino's customer support through the contact form available directly on the website?
• If you have sent them any emails, please forward them to me at veronika.f@casino.guru.

Dear Caesarkk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have emailed them so many times but they aren’t responding.

Dear Caesarkk

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Caesarkk,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Trips Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Trips Casino,

Please provide detailed information regarding the player’s issue. In particular, we would appreciate clarification regarding the error that occurred while processing the player's withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Caesarkk,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. In addition, the casino is currently closed, which makes it even more difficult to pursue the matter further.

Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Samuel

Casino Guru