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I have on 02.12. Deposited 15 euros with the 100% bonus and now I get the message from the casino that this money can only be used for live bets. But I want to play slots with it. It was not noted anywhere, neither with the bonus nor with the deposit! I would like to either use the money for the casino or get the 15 euro deposit back. For me it is strange if this bonus agreement is not mentioned anywhere!

Ich habe am 02.12. 15 Euro mit dem 100% Bonus eingezahlt und nun erhalte ich vom Casino die Mitteilung, das dieses Geld nur für Live Wetten eingesetzt werden kann. Ich möchte aber Slot spielen damit. Es war nirgends vermerkt, weder beim Bonus noch bei der Einzahlung! Ich möchte nun entweder das Geld fürs Casino nutzen, oder die 15 Euro Einzahlung wieder zurück erhalten, Für mich ist es seltsam, wenn nirgends diese Bonusvereinbarung steht!

Hello ollemama,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tipico Casino DE. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please send us the link for the exact same bonus you claimed? Can't you simply cancel the bonus so the slots will be available again? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Because of unknown reasons? I wanted to play slot, it didn't work and I got the answer in the chat that my deposit of 15 euros plus the bonus of 100% so again 15 euros can only be used for live betting! So I can't play slot games with it! Well-known reasons, right?

Aus unbekannten Gründen? Ich wollte Slot spielen, es ging nicht und ich erhielt die Antwort im Chat, das meine Einzahlung von 15 Euro plus der Bonus von 100% also wieder 15 Euro nur für Livewetten verwendet werden kann! Also kann ich damit keine Slot Spiele spielen! Das sind doch bekannte Gründe, oder?

Can you please send the link of the bonus you claimed?

Dear ollemama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.