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I have 7005 trying to slowly take out, I have 3 x 500 pending under review and I get the same answers, copy paste messages.

i first tried bank card withdrawal nothing happened now I’m trying bank transfer but again nothing happening- next step is to ask bank for charge back as a scam betting site

Dear craigyb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello

thank you for the reply

one withdrawal they have said it has been cancelled but no exact reasons why, my account is showing 3x500 still under review.

today the 13th all withdrawals are due to be paid as all have completed the casinos 72 hour processing time frame. As you mentioned I will keep emailing them and wait until 21st which is 14 days.

thanks for your help let’s see what happens

i have not played or used the account until I receive my money 7005 in total.

Sorry I forgot to mention they did mention that my account is fine for verification and. Nothing needs to be competed.

Today 14 march they cancelled another withdrawal but no explanation. I have submitted again a 500£ withdrawal and have to wait again 72 work day hours before even any hope.

Hi just an updated - it is saying 1x 500 has been processed just waiting to see in bank.

also I played for fun as not sure if will get money and now I have 10,501 GBP in my account so it will take many weeks to get out but that’s fine - let’s see if I get my 3 pending ones first

Dear craigyb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello

currently my first 500 has not yet been received - still waiting

I also have 3 more 500 also pending and more to go.

i will update as it should go in this week the first 500

They have now completed another withdrawal but again I need to wait to see if I get the funds in the bank…. The story continues

I have 2 x 500 completed withdrawals showing on the system but currently nothing entered my bank- by Wednesday 26 march I should get in bank - let’s see

Thank you craigyb for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello craigyb,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the TikiTaka Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which craigyb can expect his withdrawal to be processed?

They have paid one withdrawal maybe they are just very busy.

My two missing withdrawals have not been paid still, they were completed the same as the first 1 that was paid but no money received.

Hello craigyb,

happy to hear the first withdrawal has been paid out. Yes, it is definitely possible there was just a delay, but we will see how the situation unfolds. In the meantime we have to wait for the casino's response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello craigyb,

any news on your withdrawals? Please keep us updated. In the meantime, I would like to give the casino one more chance to address the situation. I am extending the timer by 7 days.

No news, still missing 1k in withdrawals, I played the rest of my money as I will never get it. They keep stalling on live chat, I’ve spent over 1 hour a day on live chat being passed around advisors, emails I never get response. They will not provide proof of withdrawal either - I am conducting a charge back through my bank which should be successful

Dear All,

We sincerely apologize for the delay and inconvenience.

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,

Tikitaka Casino Team

Someone contacted me today to ask for bank details and have requested 1k withdrawal - let’s see if completes and enters my account ….

Dear TikiTaka Casino representative,

thank you for your update. I hope the issue will be resolved in the near future.

Dear craigyb,

happy to hear things are moving in the right direction. Please keep us updated on any future developments.

Still waiting - I have emailed over 10 times and no reply - the 1000gbp withdrawal email I had last Thursday but not the completed email yet and nothing in bank yet.

Day 5 today of pending withdrawal of gbp 1000 and nothing, no one answering my emails, no completed email or money.

Dear craigyb,

thank you for the update. If any new developments arise, please let us know.

Dear TikiTaka casino representative,

can you give us some news on the proceedings?

Hello

payment received - case can be closed

Dear craigyb,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at TikiTaka Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru