TikiTaka Casino - Pelaajan bonusta on pienennetty epäoikeudenmukaisesti.

I received a bonus offer via email and subsequently made a deposit. Since the bonus wasn't automatically credited, I asked live chat to grant it to me. They did. However, after fulfilling the wagering requirements, my bonus was reduced to the bonus amount itself, not to 10x the bonus as advertised. My complaint to live chat was unsuccessful, as they only sent pre-written responses due to the language barrier (German).

I provided screenshots to the chat and also translated them into English, but without success. Please help.

Ich habe ein Bonusangebot per Mail bekommen und daraufhin eingezahlt. Da der Bonus nicht automatisch gutgeschrieben wurde bat ich den Livechat mir den angebotenen Bonus zu gewähren. Das tat dieser auch. Nach Erfüllung des Wagers wurde aber mein Bonus auf den Bonuswert reduziert und nicht wie angeboten auf 10x des Bonus. Nach Beschwerde bei Livechat kam es zu keiner Lösung da diese nur vorgefertigte Texte verschickte aufgrund der Sprachbarriere (Deutsch)

Ich habe dem Chat Screenshots zur Verfügung gestellt und diese auch in English übersetzt ohne Erfolg. Bitte um Hilfe

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Dear andyohmsen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the bonus offer you received from the casino.

I checked the casino's bonus terms and conditions and this what I found.

Any deposit casino bonus has wagering requirements of x35(thirty-five) times the initial amount of the deposit and bonus received. Any such bonus has a maximum withdrawal limit of x10 (ten) the bonus amount received. For example, a 10 EUR (ten) deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

To better understand the situation and assist you properly, could you please provide more details by answering the following questions:

• Could you please clarify when you activated and completed the bonus?
• I understand that the bonus was 150% of the deposit. How much did you deposit?
• How much did you win after completing the wagering requirement? After the winnings, how much was it reduced to?
• Have you tried contacting the casino regarding the issue? Please forward relevant communication to jean.s@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean