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I'm getting a number that ends in 56xxxxx7181, when it should be 975xxxx48, and I haven't received an SMS or anything with the confirmation code for my welcome bonus. I would like them to please send the bonus to my correct number. Thank you.

Me aparece un numero que termina de 56xxxxx7181, cuando en realidad es 975xxxx48 y no me aparece ni un SMS ni nada con el código de confirmación para mi bono de bienvenida, quiero que ellos por favor me envíen el bono a mi numero correspondiente, gracias

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When exactly did you submit your phone number to your casino account?

Do you know the owner of the phone number that ends in 56xxxxx7181?

Have you tried contacting customer support to request a change to your phone number?

Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Tatsumi75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.