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Problems with withdrawal.

On 22/05/26 I made a withdrawal of 220 euros.

At first they told me I should wait a few days, then that there were specific problems, and now they don't even respond.

I feel I have been deceived and would like to claim my money back.

Problemas con retirada.

El día 22/05/26 hice una retirada de 220 euros .

Al principio me decían que debía esperar unos días, luego que hay problemas puntuales y ahora ni responden.

Siento que me han engañado y quisiera reclamar mi dinero .

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Dear Jerm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The account is verified.

We haven't even reached 14 days yet, and I'm still being scammed because the withdrawal hasn't been made after being promised within three business days. Now they don't even answer emails, and the chat seems like a machine, even though they use different names.

Nobody gives a suitable answer.

La cuenta está verificada.

Todavia no hemos llegado a los 14 días ,aún así estoy siendo engañado ya que el retiro no se realiza tras ser prometido en tres días habilites ,ahora ni contestan email y el chat parece una máquina aunque sean distintos nombres.

Nadie da una respuesta adecuada.

Dear Jerm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, I received the money yesterday (I had already stopped insisting and was waiting for you).

Thank you for your great help in these cases.

Buenas noches,en el día de ayer recibí el dinero (ya había dejado de insistir y os estaba esperando).

Gracias por vuestra genial ayuda en estos casos

Dear Jerm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru