Telbet Casino - Pelaaja pyytää hyvitystä menetetyistä talletuksistaan.

telbet allowed to have banned player from Ireland on the site

and cancelled withdraw and allowed 2000 euro gone

I request refund of €2000 as they failed to block banned player

Dear Bko1234,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, could you please clarify a few things for me?

• You mentioned being a "banned player" — could you explain what you mean by that? Have you had your account blocked by this casino at any point in the past?
• Are you currently able to access your casino account, or has it since been blocked?

I hope we’ll be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

and no I cannot access account anymore

Thank you for your reply.

To better understand your situation and determine whether the casino's actions were justified, could you please confirm the following:

• Did you submit accurate and truthful personal information when registering your casino account, including your country of residence?
• Have you used any VPN, proxy, or other IP-masking tools while accessing the casino website?
• Lastly, can you clarify whether your account was blocked after you lost your balance through gameplay, or did the block happen while there were still funds available?

I signed up with truthful accurate information

the block happened after my deposits were played through

no vpn or anything was used

And the refund amount is the withdrawal I made too which was cancelled!

Thank you for the information. Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction successfully registered, deposited funds, and lost them during regular gameplay. We only handle complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but upon winning and attempting to withdraw their winnings, the casino blocked the account and confiscated the funds due to the player’s location.

Since your account was closed only after you lost the entire balance, we are unable to assist you with the refund of your deposits.

This complaint will now be rejected. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika

Casino.Guru Team