Syndicate Casino - Pelaajan kotiutuspyyntö on viivästynyt ja ratkaisematta.

Hi, i requested withdrawal on the 29th June 2026. Am now on my 7th withdrawal request. I submitted all the required documents for verification. Being my photo ID, a recent utility bill and the credit card used to make the last several deposits. They initially stated my photo of id was glarry from flash so i submitted 2 photos on different backgrounds. My withdrawal requests keep getting cancelled with no explanation and $ returned to account. I have now spent so much time going back and forth getting nowhere. The last time i contacted them they wanted a photo of a credit card i had used over 2 yrs ago at there casino. I no longer have this. They stated this request was being " reviewed" by the relevant department and i just had to wait. During which time they cancelled my request again. Im still waiting over 14 days now. 5 since the review team where allegedly contacted. Basically it for a $550 withdrawal. They are giving me no clear answers or reasons. I have sent support - there casino contact point- 3 emails requesting what the issue is and asking for a response. They just dont seem to want to pay. I have tried to resolve this with them, have mentioned i will involve a third party if they can not give me some answers and its just the usual reply - " we understand" but nothing solid. No answer to my questions.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before? If so, when was the last time you successfully withdrew your winnings from this platform?
• Which documents have you provided to the casino for the verification of your account so far?
• Have you provided any official documents confirming that you previously owned the credit card you used to deposit money into this casino two years ago?
• Have you been requested to complete verification at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maxblake,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika