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Since October 24, the bookmaker has been checking my account and today announced the result:

"Your profile has been blocked due to violation of paragraph 9.1.2 of the rules. A payment will be made in the amount of the deposit amount, minus a 15% commission."

Clause 9.1.2: taking advantage of an unfair advantage or influence (commonly known as cheating), including using bugs, loopholes or bugs in our software, using automated players (also known as "bots"); or the use of "mistake";

This is blatant arrogance! The lying bookmaker falsely accused me of violating the rules without providing a single piece of evidence. They are just scammers!

They blocked my account, so I can only provide support correspondence. Please help me get my fair winnings!

C 24 октября букмекер проводил проверку моего счета и сегодня озвучил результат:

"Ваш профиль был заблокирован в связи с нарушением пункта правил 9.1.2. Будет осуществлена выплата в размере суммы депозита, за вычетом 15% комиссии."

Пункт 9.1.2: использование несправедливого преимущества или влияния (широко известное как мошенничество), включая использование ошибок, лазеек или ошибок в нашем программном обеспечении, использование автоматических игроков (также известных как «боты»); или использование «ошибки»;

Это вопиющая наглость! Лживый букмекер безосновательно обвинил меня в нарушении правил, не предъявив ни одного доказательства. Это просто мошенники!

Они заблокировали мой счет, поэтому я могу предоставить только переписку со службой поддержки. Прошу помочь мне получить мои честные выигрыши!

Dear Basquo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered in September and successfully verified my account in October. I only bet on sports. Bonuses are not used.

В сентябре зарегистрировался, в октябре успешно верифицировал счет. Делал только ставки на спорт. Бонусы не использовал.

Thank you very much, Basquo, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.