SupaBet Casino - Pelaajan kotiutus on viivästynyt ja tili on estetty.

Dear Ladies and Gentlemen,

I've been playing at Supabet Casino for 5 months and have lost a lot of money...

In one day I finally won 41,900 euros + 3,000 euros in outstanding withdrawal requests and wanted to withdraw my money...

I contacted the provider almost every day to withdraw my money and they were always late in processing everything...

At the end, the VIP manager Carlo mentioned below comes along and tries to make fun of me by complaining after winning 30k and saying I should bet 20k to withdraw 3k.

Otherwise I only had to withdraw 1k every day and after that my account was blocked and I was no longer allowed to withdraw.

Of course I had to keep playing to withdraw money and as a result the money is gone and the manager was always unavailable and didn't respond at all.

Is there any way to help me get my money back?

Sehr geehrte Damen und Herrn,

seit 5 Monaten spiele ich ständig bei Supabet Casino und habe viel Geld verloren…

an einem Tag habe ich Endlich 41900 Euro + 3000 Euro offene Auszahlungsanträge gewonnen und wollte mein Geld auszahlen lassen …

bei dem Anbieter habe ich mich fast jeden Tag gemeldet um mein Geld abzuheben und hat sich immer verspätet alles zu bearbeiten…

am Ende kommt der unten genannten Vip Manager Carlo und versucht spaß zu machen dass ich mich beschwere nach 30 k gewinn und sagte ich soll 20 k einsetzen um 3 k auszuzahlen..

sonst musste ich jeden Tag nur 1 k auszahlen und danach wurde mein konto gesperrt und durfte nicht mehr auszahlen.

ich musste natürlich weiterhin spielen um Geld abzuheben und dadurch ist das Geld Weg und der Manager war immer nicht erreichbar und reagiert gar nicht..

Gib es die möglichkeit mir zu helfen,mein Geld zurückzunekommen?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• How much have you withdrawn already, and how much is still left for you to withdraw?
• What does the disputed amount of € 45,000 represent in your complaint?
• Have you passed account verification in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for the quick response..

1) I have been playing at this casino since February 2025, almost every day, and of course I have verified my account and withdrawn money several times.

On July 4, 2025, I requested a payout of 41,900 credit balance +3,000 euros.

I have been entitled to the prize since June 28, 2025.

2) I found out about the blocking because I was only allowed to withdraw a maximum of 1k per day (15k per month) based on conversations via Whatsapp and live chat. I saw that I was no longer allowed to withdraw on July 4, 2025.

It said payout blocked as a method to reduce my winnings as much as possible with the provider.

3) I received zero euros from the above-mentioned sum (45k) and it was always delayed due to the bad contact via email and live chat and the jokes from the VIP manager (presumably hired to support me).

4) I have verified my account twice within these 6 months.

Conclusion: As you have seen in my screenshot, the manager and his boss always tried to make the withdrawal issue complicated and in the end you lose your money.

I find this to be a complete scam and would not recommend anyone to play in this group.

Danke für die schnelle Rückmeldung..

1) ich spiele seit Februar 2025 bei diesem Casino und fast jeden Tag und habe natürlich mein Konto verifiziert und mehrmals Geld ausgezahlt.

am 04.07.2025 hatte ich 41900 Guthaben +3000 Euro beantragt als Auszahlung.

Das Gewinn steht mir seit 28 Juni 2025 zu.

2) ich habe von der Sperrung erfahren , dadurch ich laus Gespräch über Whatsapp und live Chat nur 1k pro Tag ( 15 k pro Monat ) maximal abheben darf,habe ich gesehen dass ich am 04.07.2025 nicht mehr auszahlen durfte..

Es stand auszahlung gesperrt als Methode um mein Gewinn so gut wie möglich bei dem Anbieter reduzieren zu können.

3) von dieser oben genannten Summe (45 k) habe ich null Euro bekommen und hat sich immer verspätet durch die schlechte Kontakt per Email und per live Chat und durch die witze vom VIP Manager..( eingestellt um mich vermütlich zu unterstützen)

4) ich habe mein Konto binnen diesen 6 Monaten 2 mal verifiziert..

fazit : wie Sie mein screenshoot gesehen haben , hat der Manager und der Chef von ihm immer versucht das Thema Abhebung immer kompliziert gemacht und am Ende verliert man sein Geld .

Das finde ich komplett als Betrug und würde niemand empfehlen bei dieser Gruppe komplett zu spielen.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked; otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Yes, of course you are responsible for your activities and your account

But which casino tells a player that he has to wager 20k of winnings to withdraw money????

Furthermore, the Carlo Vip Manager promised me that 50k could be handled differently, but when I had 45k in my account, he lied...

I was simply stolen by Supabet..

and meanwhile the casino cancels the withdrawal..??

So what's the point and where are the fair service providers at this casino?

If you can not support, I would not recommend anyone to play at Supabet …So please stay away

They will steal your money and you will not win

So I thought you should be on my side...

have a nice day

Ja natürlich ist man für seine aktivitäten und sein konto verantwortlich

aber welche Casino sagt für einen Spieler , dass er 20 k von Gewinn setzen muss , um Geld abzuheben????

außerdem hat der Carlo Vip Manager mir versprochen , dass man bei 50 k anders umgehen kann und als ich 45 k im Konto hatte , hat er gelogen …

Ich wurde einfach vom Supabet geklaut..

und währenddessen storniert das Casino die Abhebung ..??

Also was soll das und wo sind die faire Bedienungen bei dem Casino??

Wenn Sie nicht unterstützen können , würde ich niemanden empfehlen bei Supabet zu spielen …Also bitte finger weg

Sie werden euer Geld klauen und ihr werdet nicht gewinnen

also Sie sollen auf meiner Seite stehen dachte ich mir….

schönen Tag noch

Once the money is lost by gameplay, we are powerless to ask the casino to return any funds.

Real money deposit wagering is a common requirement that online casinos can rarely skip. Sadly, we can't investigate whether the requirement was justified or not once the money is lost.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.