SupaBet Casino - Pelaajan kotiutukset viivästyvät ja tilin toiminnot on estetty.

Dear Team,

I would like to describe my case here:

I successfully completed the verification of my account at the end of December 2025 and have since won €13,800.

The first six payments of 500 euros each were processed relatively quickly.

Since February 2026, no further withdrawals have been processed. I was strung along for weeks, and for the past two weeks, I've had to re-verify my account. All the required documents have been uploaded, and since then, the real cat-and-mouse game has begun. The withdrawal function has now been blocked.

Best regards

Sorry

Liebes Team,

gerne schildere ich hier meinen Fall:

Ich habe die Verifizierung meines Kontos bereits Ende Dezember 2025 erfolgreich abgeschlossen und seitdem einen Gewinn in Höhe von 13.800 Euro erspielt.

Die ersten sechs Auszahlungen in Höhe von jeweils 500 Euro wurden noch relativ zeitnah bearbeitet.

Seit Februar 2026 wurde jedoch keine weitere Auszahlung mehr bearbeitet. Ich wurde wochenlang hingehalten und seit zwei Wochen muss ich mein Konto nun erneut verifizieren. Alle erforderlichen Dokumente wurden hochgeladen und seither geht das Katz- und Maus-Spiel so richtig los. Die Funktion zur Auszahlung wurde mittlerweile gesperrt.

Beste Grüße

Scusi

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Dear Scusi,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do you currently have any pending withdrawals?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina