SupaBet Casino - Pelaajan kotiuttaminen on viivästynyt.

Hi i make the first withdraw before 14 days 500€ and after 1 day i make the second 500€ and after 500€ now i have in my account 500€ and 1500€euro from 22/3 .at chat say me every time ita everything ok and we don't need certification just wait.. how long its 14 days.

Hello manolismix09,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SupaBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if it's your first ever withdrawal from the casino?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It is my first withdrawal from this casino. The money was real. Today I spoke to the casino and requested my withdrawal and .they told me to be patient and how will I get my money

Είναι η πρώτη μου απόσυρση από αυτό το καζίνο. Τα χρήματα ήταν πραγματικά.σημερα μίλησα με το καζίνο και ζήτησα την ανάληψη μου και .μου είπαν να κάνω υπομονή και πως θα πάρω τα χρήματα μου

Thank you manolismix09 for all the information provided. I will now forward your complaint to my colleague Martina (martina.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

They asked me for verification 4 days ago, I sent all the files they asked for, 3 of them that day, they asked for my card constantly and I sent it every day. Finally they accepted it, now it gives me a symbol without asking for any file and I asked in the chat and they have told me twice that they want a month's transaction history.. I have sent it to them and told them I can't understand why they are delaying so many days, today is day 22, so much nonsense

Μου ζήτησαν πριν από 4 ημέρες πιστοποίηση έστειλα όλα τα αρχεία που μου ζητήθηκαν τοις 3 από αυτές της ημέρας μου ζητούσαν την κάρτα μου συνεχώς και την έστελνα κάθε ημερ.Εν τέλει την δέχτηκαν τώρα μου βάζει ένα σύμβολο χωρίς να μου ζητάει κάποιο αρχείο και ρώτησα στο τσατ και μου έχουν πει δυο φορές ότι θέλουν το ιστορικό συναλλαγών ενός μήνα.. τους το έχω στείλει και τους το είπα δεν μπορώ να καταλάβω για ποιο λόγο καθυστερούν τόσες πολλές ημέρες σήμερα είναι ημέρα 22 τόσο πολύ ταλεπορια

All I have to say is that these companies tire the customer out too much when they intentionally delay the withdrawal. If I knew they were taking all these days to deposit your winnings, I would never deposit a single euro and they keep fooling you with the certification for almost a week and who knows how many more days.

Απλά το μόνο που εχΩ να πω είναι ότι αυτές οι εταιρείες κουράζουν υπερβολικά όταν και σκόπιμα τον πελάτη με σκοπό να καθυστερήσουν την ανάληψη αν ήξερα ότι κάνουν όλες αυτές τοις ημέρες να σου βάλουν τα κερδισμένα χρήματα ΣΟΥ δεν θα έβαζα ποτέ ούτε ευρώ και να σε ταλεπορουν με την πιστοποίηση σχεδόν μια εβδομάδα και ποιός ξέρει πόσες ημέρες ακόμα

Dear manolismix09,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SupaBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all

Thank you for your patience.

We apologize for the inconvenience this has caused you. Kindly be informed that we are checking with relevant department regarding your delayed withdrawals to be processed as soon as possible.

Best Regards

SupaBet Team

Thank you SupaBet Casino Team for response.

Please keep us all informed.

Good morning, today my first withdrawal was completed, I'm still waiting for the other two, which are also 21 days.

Καλημέρα σήμερα ολοκληρώθηκε η πρώτη ανάληψη μου ακόμα περιμένω της άλλες δύο που είναι και αυτές 21 ημέρες

Wonderful!

The things are moving! Please keep me informed and I will keep this complaint opened until the rest 2 withdrawals will be completed.

Dear manolismix09

Kindly be informed that your withdrawals are complete and paid out on our side.

Best Regards

Supabet Team

They have been completed

Έχουν ολοκληρωθεί

Dear manolismix09,

I am so glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru