Stelario Casino - Pelaajan tili suljetaan ennen voittojen vastaanottamista.

Stelario casino has closed my account, and the withdrawal of 108€ did not arrive in my account before it got closed.

Stelario casino on sulkenut tilini, eikä tililleni tullut 108€ suuruista kotiutusta ennen tilini sulkemista.

Dear Laatikkohaamu1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stelario Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account closed?
• How did you learn about your account being closed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Laatikkohaamu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.