Stelario Casino - Pelaaja kohtaa tilin vahvistamisviivästyksiä.

Good evening, I have sent all of the documents and selfies, yet they are not validating my account. I am sending emails to the support but they are not responding. What should I do?

καλησπέρα τους,έχω στείλει όλα τα έγγραφα και σελφι και δεν μου κάνουν αποδεκτό τον λογαριασμό και στέλνω Μάιλ στο support που έχουν και δεν μου απαντάνε τι να κάνω

Hello Tony2020,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stelario Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent it two days ago and it showed me on the site that everything is fine and the papers and now it tells me that I can't verify the account and they literally tell me what to do

το έστειλα δύο μέρες πριν και μου είχε βγάλει στο σαιτ ότι όλα είναι εντάξει και τα χαρτιά και τώρα μου λέει ότι δεν μπορώ να επαλήθευσω τον λογαριασμο και με γράφουν κυριολεκτικά τι να κανω

Hello Tony2020,

As stated above, verification may take up to 14 days so I would recommend to wait only. Please let us know if it would take longer so we can try to intervene.

now they have blocked my account and are not sending me the money

τώρα με μπλόκαραν τον λογαριασμό και δεν μου στέλνουν τα λεφτά

The administrator suspended my account and I was supposed to withdraw 700 euros and I got nothing

Ο διαχειριστής μου διέκοψε το λογαριασμό και είχα να πάρω ανάληψη 700 ευρώ και δεν πήρα τιποτα

the verification engine

το verification egine

Hello Tony2020,

Can you please forward the communication between you and the casino, especially where they explain the reason of blocking you to nikolas.b@casino.guru?

Dear Tony2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ti enooeis na proothiso

Ti enooeis na proothiso

Due to the aforementioned reasons - no evidence provided from the player's side, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.