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I left a game session via mobile regularly, then via the appropriate icon. Apparently the balance has frozen in the session. After several emails and calls I manage to speak to a very rude operator. It's been 4 days already and still no resolution. The balance is unusable, not even withdrawable. This is a problem that can happen in game sessions, but any other platform solves the problem in 5 minutes. Starvegas does not even respond to emails, the operator (in the various calls I don't know why I have always spoken with the same) is extremely rude. I find such a situation absurd in a site that seems to be so used.

Sono uscita da una sessione di gioco tramite mobile regolarmente, quindi tramite l'apposita icona. Aqquanto pare il saldo si è bloccato nella sessione. Dopo svariate mail e chiamate riesco a parlare con un 'operatore maleducatissimo. Sono passati già 4 giorni e ancora nessuna risoluzione. Il saldo è inutilizzabile, nemmeno prelevabile. Questo è un problema che può capitare nelle sessioni di gioco, ma qualsiasi altra piattaforma risolve il problema in 5 minuti. Starvegas non risponde nemmeno alle mail, l'operatore (nelle svariate chiamate non so perché ho parlato sempre con lo stesso) è maleducatissimo. Trovo assurda una situazione del genere in un sito che pare sia tanto usato.

Dear Rachele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Rachele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.