Stake Casino - Pelaajan tilin ominaisuudet ovat rajoitettuja, eikä tuki vastaa.

Stake has restricted my account's features and requested verification. But the problem is that I can't complete the verification because the upload feature in my account dashboard is disabled for my account. I was told in the chat that I should contact them about this via email. But they’ve been ignoring me for over a week. They haven’t replied to a single email. Why is customer support treating its customers so poorly?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried accessing your casino profile using a different browser or device to see if the problem persists?
• Have you tried clearing your cookies and cache, deleting your browser history, and then logging into your account again?
• Have you tried contacting the casino via live chat again and informing them that you are still waiting for their email response?
• Have you submitted your identity documents to the casino via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika. My account is open and I can log in. However, the withdrawal of funds is disabled. The ability to verify my account is also disabled. The support team is ignoring me

Thank you for the screenshots. It appears that your account is currently under review due to suspected violations of the Terms and Conditions.

• Could you please specify what types of games you played to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?

Dear RuffiniDebusk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru