Stake Casino - Pelaajan tilillä näkyy puuttuvia varoja.

Hello,

On January 25, 2025, I deposited a total of 16,750 USDC on Stake.com over several hours and lost 13,275 USDC. However, at the end of my session, my balance showed 0 USDC. I made multiple smaller deposits throughout the session.

I later noticed that approximately 3,400 USDC was missing and had simply disappeared. During my session, I experienced severe lags on the platform, which other players also mentioned in the chat. My balance fluctuated wildly, sometimes jumping by several hundred to a thousand dollars. If I waited a few minutes without placing bets, my balance displayed a completely different amount than before. However, as soon as I placed another bet, the amount changed again.

After reviewing my session, I realized that funds were missing. Based on my expected loss of 13,275 USDC from a total wager of $1,328,000, my remaining balance should have been higher. Since my wager did not align with my remaining balance, I knew something was wrong. I then requested my statistics from Stake, which showed a total wager of $1.3M and a recorded loss of $11,301 (plus $2,160 in received bonuses, making the total loss slightly under $13K). This confirms that the wager and losses were correctly recorded. However, I had deposited 16,750 USDC and had nothing left in my balance. I did not withdraw, tip, or engage in any other USDC transactions except for playing Dice.

By calculating based on rakeback, I confirmed that the wager of $1.3M was accurate, which also means that a loss of $13,275 was correct, since i received $664.21 USDC raleback at a 5% rakeback rate (664,21/0,01/0,05 = $1,328,420 wagered). This is expected since I played Dice with a multiplier of 0.9901x, meaning I lost a small percentage on each bet, allowing me to calculate my total loss precisely. Additionally, there were two larger losses of $50 and $75, resulting in a total loss of $13,275.

When I received the Bet Archive from Stake the next day, I was shocked to see that over 4,400 bets were missing. Additionally, the bet order in the archive was completely scrambled. I contacted Live Support and asked for the nonce of a missing bet, but their response was that no bet with that nonce existed—meaning it was skipped, which is not Provably Fair. This should not be possible, yet it happened… with over 4,400 bets.

Support then referred me to complaints@stake.com, where I was once again assured that my balance was correct and no funds were missing. They also stated that there was a downtime of the bet-store and bet-search services during my session, which is why the missing bets do not appear in the archive. I then requested a list of all missing bets, sending them a detailed list of the 4,400 missing nonces, along with a demand for my missing 3,400 USDC.

A few days later, I received an email containing a PDF with only 27 bets, two of which were marked as "missing." The email stated that I could check for myself to verify that no funds were missing. Additionally, they mentioned that I had already received $100 from Support as a "sign of appreciation." I found this remark highly inappropriate given the seriousness of the situation.

It feels as though I am being treated as if I do not understand what is happening, and I am being misled. What do 27 bets prove when even in the list sent by Stake, I can clearly see that my balance was not properly adjusted? In some cases, the balance fluctuated by $10 between bets, despite each bet deducting exactly $0.75.

i attached some screenshots to better understand the situation:

archive-statistics.png = analysis from the bet archive

wager-stats.jpg = the requested statistics after the session

usdc-deposits.png = my USDC desposited that day (16750 USDC)

usdc-withdraw-png = all USDC withdrawals that day (only 526 USDC)

usdc-tips-sent.png = all USDC tips out on that day (only 150 USDC)

i can only attach 5 images, but am happy to share the conversations with complaints@stake.com aswell as live support and more if needed.

It shouldnt bet that hard to calculate by hand, im not sure why stake.com is not looking deeper into this and always gives the same responses while not showing a proof.

Let me know what else you need, happy to share as much as i can!

Best Regards

SmellsCash13

Dear SmellsCash13,

Thank you very much for submitting your complaint. I’m sorry to hear about the missing funds and the difficulties you've faced while trying to get answers from Stake.com.

To better understand your situation and determine how we can help, could you please clarify the following points?

• Based on your calculations, the missing amount is approximately 3,400 USDC—do you believe this was deducted from your balance incorrectly, or do you think the bets simply did not register at all?
• You mentioned that over 4,400 bets are missing from the Bet Archive. Do you have a full list of the missing bets, or were you only able to identify some of them?
• When you reviewed the Stake-provided bet archive, did you notice any inconsistencies in timestamps or bet sequencing?
• Would you be able to forward your full communication with complaints@stake.com and their Live Support to petronela.k@casino.guru? This will help us review their responses in detail.

Your cooperation is important if we want to move forward with the case and push for a clearer resolution. The more evidence we can gather, the better we can advocate on your behalf.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hey!

Q: Based on your calculations, the missing amount is approximately 3,400 USDC—do you believe this was deducted from your balance incorrectly, or do you think the bets simply did not register at all?

A: I think it is quite possible that the bet amount was deducted when the bet was placed and was not credited back to the balance after the bet was settled. Alternatively, I can also imagine that the amount was deducted and it did not count towards the wager, as the bet does not exist and was apparently not registered correctly in the system. As a result, the amount placed did not count towards any VIP progress or other statistics and I had to deposit and lose more to get the same wagering amount.. which was the only purpose i deposited & played that day.

Q: You mentioned that over 4,400 bets are missing from the Bet Archive. Do you have a full list of the missing bets, or were you only able to identify some of them?

A: I was able to identify all missing bets and created a list with the nonces in order - which i also sent to stake via email.

Q: When you reviewed the Stake-provided bet archive, did you notice any inconsistencies in timestamps or bet sequencing?

A: Yes, when I looked at the bet archive I noticed that the bets don't appear in the correct order, sometimes bets with a lower nonce come after a bet that was placed later. (Example screenshot attached)

Q: Would you be able to forward your full communication with complaints@stake.com and their Live Support to petronela.k@casino.guru? This will help us review their responses in detail.

A: I forwarded all emails interacting with complaints@stake.com to your email address and sent another email containing 2 transcript files from the stake live support.

Best Regards

SmellsCash13

Hi SmellsCash13,

Thank you for your detailed responses and for forwarding the relevant communication.

To further investigate your case, we would like to clarify a few points:

• Would it be possible for you to obtain and share your full game history from Stake? This could help us cross-check the missing bets and identify any inconsistencies in their records.

Looking forward to your reply.

Hey, i can send you the bet archive from that day so you can check it yourself 🙂

since i cant seem to upload the archive file here, i have sent you an email containing the stake-provided bet archive for that day, let me know if that worked and if there's anything else you need.

Best Regards

SmellsCash13

Hello SmellsCash13,

Thank you for sending over the bet archive. Unfortunately, I wasn’t able to open the file. Could you please forward it to me in a different format?

Hey, oh i see

well .json is the format given by stake.com, i have now imported the json file into an excel sheet and sent that one to your email.

let me know if that worked 🙂

Best Regards

SmellsCash13

Thank you very much, SmellsCash13, for providing all the necessary information. I will now transfer your complaint to my colleague, Matej (matej@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hi SmellsCash13,

I am sorry to hear about your troubles.

I reviewed the materials you sent. To clarify, you also placed bets in BTC and Ripple that day. I assume these are held separately, and we're only discussing USDT transactions. My calculations from the log match your figures.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hey Matej,

Yes some bets in btc and xrp have been placed, there were no issues which these bets, only USDC (not USDT 🙂) is affected.

Best Regards

SmellsCash13

Dear SmellsCash13,

We would like to inform you that we are actively reviewing your case. We will advise you of any further updates as the investigation is ongoing.

Your patience and understanding during this process are highly appreciated.

If you have any further concerns or questions, please do not hesitate to contact us.

Kind regards,

Dear SmellsCash13,

We appreciate your continued patience.

Our team has completed a thorough investigation of your account and wager concerns. Following a comprehensive review of your gameplay, no irregularities were found in your balance updates. Our investigation determined that you were placing 3-4 bets per second during this Dice session, which is only possible with third-party software. This could have resulted in soft rate limiting of your IP due to excessive server requests, potentially affecting visual gameplay, as mentioned by our support team previously. A video you provided confirmed the rapid bet placement. We also confirmed that the only missing nonce transactions were those previously identified and documented.

After extensive analysis, we confirm that no funds are missing and that the two missing nonce transactions and bet IDs were the only discrepancies. Ultimately, as previously explained by our team, a system glitch prevented two bet IDs and nonces from being updated in the bet archive system. However, all balances were accurately updated, as can be verified in the document provided by our team containing 27 bets and by cross-checking in your bet archive. It is worth emphasizing that we had an issue with the database for registering the Nonce and the Bet ID, but the bet was placed correctly and the balance was not affected. As a form of compensation for the inconvenience of not having the Bet ID and the missing nonce, we offered a bonus of $100.

Additionally, Stake's Dice game is a provably fair Stake Original, ensuring transparent and verifiable outcomes. For more information, please refer to our blog post: https://stake.com/blog/how-does-the-provably-fair-system-work.

We trust this explanation clarifies the matter

Kind regards, 

Hey,

"Our investigation determined that you were placing 3-4 bets per second during this Dice session, which is only possible with third-party software."

First of all, this is possible without any bots or third-party software, in fact, everyone i know - quite a few users - is placing on average more than 5 bets per seconds, and this is not something the user can decide, a user can only start the auto betting, the speed is not determined by the user. I was playing Dice in my Browser without third-party influence. If a bet speed of 3-4 bets per second is causing issues, then stake should limit it to this number, but as a player it is not possible to set a specific bet speed.

"A video you provided confirmed the rapid bet placement."

The Video requested by stake live support showed that the bet speed was at around 5.6 bets per second, without any bots or third party software. Just by playing the regular dice auto bet on stake.

"After extensive analysis, we confirm that no funds are missing and that the two missing nonce transactions and bet IDs were the only discrepancies."

That is just not true, the Bet Archive is clearly missing more than just 2 bets, i have sent you a list with all nonces before and asked for the missing nonces, in the list you send it is not even clear which 2 nonces you mean. it could be any. in your list it doesnt even state the nonces.

in fact, i just asked live support for another random missing nonce from the list i sent and again they said this nonce does not exist in my bet archive and is also missing from stakes data base!

"However, all balances were accurately updated, as can be verified in the document provided by our team containing 27 bets and by cross-checking in your bet archive."

No, not really, when checking the bet archive it clearly shows a loss of 13284.40 USDC and not 16750 USDC.

Additionally, Stake's Dice game is a provably fair Stake Original, ensuring transparent and verifiable outcomes. For more information, please refer to our blog post: https://stake.com/blog/how-does-the-provably-fair-system-work.

I do know that it is provably fair, but only if you can provide all details to all bets. In this case i am missing bets. and without knowing the result of the dice roll from a missing bet, verifying it doesnt matter, since the results can be anything as i dont know what the rolled results where. I have no doubt that it is fair and never said something else.

Unfortunately, this clarification did nothing to change the situation and merely repeated the content of previous emails 1:1, taking almost 2 weeks to do so. I am a Diamond player at Stake, with more than $25,000,000 USD wagered on the site and have been Loyal since 2021. I find it really bad how such a serious problem is dealt with here.

Regards

SmellsCash13

Dear Casino representative,

We checked the evidence from SmellsCash13, and the math behind it is correct. If the numbers look good on your end, then we would like to see the game log + deposits log. It will be easy to see from them where the mistake is. (matej@caino.guru)

Thanks.

Dear Matej,

Thank you for your patience. We have sent you an email regarding this case.

Kind regards,

Dear SmellsCash13,

Apologies for the delay in getting back to you.

I’ve received some information from the casino regarding your inquiry. It appears there were indeed some missing nonces—specifically, 2,784. Based on the data provided, it seems you played the dice game for approximately one and a half hours on that particular day. Could you please confirm if that’s accurate?

According to the casino, the issue likely stems from the unusually fast pace at which the bets were placed. This may have caused some nonces not to be recorded on their end, which is why they may not appear in your statistics. However, they’ve assured me that the bets were processed correctly on the game provider’s side and the funds were deducted and evaluated properly.

This explanation seems reasonable to me, as it aligns with how such systems typically function.

I’ll work on verifying the math behind this, but I’ll need a bit more time as I’m currently traveling. Thank you for your patience and understanding.

Hey,

It appears there were indeed some missing nonces—specifically, 2,784.

There should be 4431 missing nonces, at least thats the amount of nonces missing in my bet archive.

"it seems you played the dice game for approximately one and a half hours on that particular day."

I played more than just one and a half hours that day, in total i was playing dice in a timeframe of around 7 hours, with some breaks in between, while most of the issues happened during the first 1.5 - 2.5 hours. Im on CEST time zone, stake is on Australian Time zone which might be why its only 1.5 hours on their records for that day 🙂

However, they’ve assured me that the bets were processed correctly on the game provider’s side and the funds were deducted and evaluated properly.

Just to be clear, the Game Provider is stake.com itself, as Dice is one of their In-House Provably Fair Original Games. I understand if the funds have been deducted properly, however if that is the case, then these missing bets did not count for my VIP & wager statistics, which again, was the only reason playing that day since a wager race was ongoing and i wagered to complete my level up. So i had to deposit & lose more money for the same amount of wager & progress.

Regards

SmellsCash13

Dear SmellsCash13,

Thank you very much for your clarification. In my previous response, I intended to suggest that the issue may lie with the missing logs rather than with incorrect mechanics.

The casino continues to maintain that the client you are using is not their official one, and that this is why you were able to place bets at such high speed.

At this point, I would recommend arranging a video call between you and the casino’s technical support team. During the call, you could share your screen and follow their instructions, allowing them to verify that no third-party software is being used.

Once this step is completed, we can move forward. If it is technically feasible for the casino to recover the nonces and restore them to your account, that would be ideal. Alternatively, if this proves too complex, perhaps the casino could compensate you by manually crediting the lost loyalty points or offering another appropriate benefit.

Do you agree?

Hey 🙂

In my previous response, I intended to suggest that the issue may lie with the missing logs rather than with incorrect mechanics.

Yea, im with you, the missing bets are because of a log issue and not rng issue.

The casino continues to maintain that the client you are using is not their official one, and that this is why you were able to place bets at such high speed.

im just using stake on firefox browser. no third party software. just played dice again and got 7.5 bets per second 🙂

At this point, I would recommend arranging a video call between you and the casino’s technical support team. During the call, you could share your screen and follow their instructions, allowing them to verify that no third-party software is being used.

Sure, a call is a great idea, i can share my screen, but i got no webcam if thats what you mean by Video Call 🙂 which program is used for the call?

If it is technically feasible for the casino to recover the nonces and restore them to your account, that would be ideal.

The whole part of provably fair is, that each user can verify each and every result of their bets. So Stake has to provide all details to every single bet, otherwise even when changing seeds and having all infos to verify the results. i cant see if they are actually true if i dont know the exact result of a bet. - but again i dont think the results are wrong, just stating the importance of providing the bets.

Please let me know the details for the call 🙂

Best Regards

SmellCash13

Hey again,

i'd like to add something regarding this:

The casino continues to maintain that the client you are using is not their official one, and that this is why you were able to place bets at such high speed.

In previous conversations with stake's live support, i have sent them a video (https://www.youtube.com/watch?v=dEjE50XxESc) following their instructions and showing that this high speed was achieved using only the browser with no other tools or software. They have seen the Video and saw that it is within the browser and said the following as a comment here - "A video you provided confirmed the rapid bet placement."

Live Support just said i should use a different browser. But the bet speed is always that high, on any device and any browser. it always has been that quick on dice.

But of course im fine with showing them again on a video call.

Best Regards

Smellscash13

Dear Casino Representative,

Could you please arrange a video call with SmellsCash13, during which he can demonstrate that he is not using any third-party software? This information may also be valuable for you, as other players might encounter similar issues.

Additionally, I kindly request that you consider how to compensate him for the progress he lost in loyalty points. Based on his gameplay, it is clear that he was working toward this goal, and I understand why he is upset.

SmellsCash13,

Could you please clarify to the casino what your goal was during your gameplay and the progress you believe you lost? Essentially, please provide the casino with your suggestion on how you feel they should compensate you for the situation.

Hey 🙂

Could you please clarify to the casino what your goal was during your gameplay and the progress you believe you lost? Essentially, please provide the casino with your suggestion on how you feel they should compensate you for the situation.

The goal was to complete my Diamond 1 Level Up. To do this, I still had to wager around $1,328,000. As I was explicitly only playing on wager, I was able to use the dice multiplier to calculate exactly how much money I would have to deposit and lose - as I have shown in previous messages here. Due to the error, I had to deposit $3400 more, which corresponds to $340,000 wager, in order to make the level up after all. Without this Issue i would not have deposited the $3400.

I would find it appropriate to refund the $3400 as funds to my casino balance, since the vip progress/loyalty points are now of no use as the level up is already done, and I have been playing regularly at stake since 2021 and have continued to deposit and play even after this incident and am counting on the trustworthiness and honesty of Stake.

Looking forward to hearing from you.

Best Regards

SmellsCash13

Dear SmellsCash13,

We are currently awaiting a response from the responsible department regarding your latest message. Once we have an update, we will contact you.

We appreciate your patience.

Kind regards,

Dear SmellsCash13,

Thank you for your continued patience while our team carefully reviewed your account.

We want to inform you that after a thorough check, the wager in question was indeed counted towards your VIP progress. While we understand there were discrepancies with missing nonces and bet IDs, we want to assure you that your account balance was accurately updated despite this technical issue.

Therefore, once your balance was correctly displayed, your wager was, in fact, incorporated into your VIP progress, and our investigation has found no evidence to suggest otherwise.

We appreciate your understanding.

Kind regards,

Hey,

How is that supposed to work?

I have only played on wager with Dice 99.99% win chance. All the stats only showed a loss of $13000 and a wager of $1.3M, even though I lost over $16000 and wagered over $1.6M. As mentioned several times, I was only $1.3M wager short for the level up, but I had to wager $1.6M and deposit even more because of the missing bets.

Why don't you add up all the bets and tell me what the result is, how much wager + loss, and then add that up with the wager from before - it won't add up. The same goes for the loss amount.

It doesn't make sense if my rakeback bonus was only $664.21, which at a rakeback rate of 5% of the house edge (Dice has 1% house edge) is $1,328,420 wager. and now please explain to me how that can be. Indeed, only $1,328,420 wager was counted and not the rest. This is a clear indicator.

Simple Math: 664,21/0,01/0,05 = $1,328,420

Dear Casino Representative,

Could you please clarify the reasoning or calculations raised by SmellsCash13? Additionally, if possible, could you retrieve and share the missing game logs so that we can review the complete session and better understand the situation in its full context?

(SmellsCash13)

Refrain:

Stake Casino, Stake Casino

Where is my math?

The VIP diamond with thirty million

And you don't know how to put two and two together

Verse 1:

SmellsCash13, diamond player

Thirty million wagers behind me

Since 2021, faithful to your house

But now I see, you don't appreciate me.

Verse 2:

Sixteen thousand seven hundred and fifty

I invested USDC that day

Thirteen thousand two hundred seventy-five

I was supposed to lose, that was the plan.

Verse 3:

Simple math doesn't lie.

664.21 divided by 0.01 and 0.05

Gives 1,328,420 invested

But where is the rest? Three thousand four hundred are missing.

Refrain:

Stake Casino, Stake Casino

Where is my math?

The VIP diamond with thirty million

And you don't know how to put two and two together

Verse 4:

Four thousand four hundred wetta

There is simply no archive.

"Only two are missing," you say.

Your lie is transparent, everyone knows it.

Verse 5:

Five point six wetts per second

No bots, just your system

And you say it's impossible

And you offer a hundred dollars, what kind of constitution is that?

Refrain:

Stake Casino, Stake Casino

Where is my math?

The VIP diamond with thirty million

And you don't know how to put two and two together

Verse 6:

Casino Guru confirmed

My math is accurate and clear.

Stake Casino, shame on you.

Your reputation is no longer honorable.

Other:

Simple math, but you don't understand.

The numbers don't lie, but your answers do.

SmellsCash13, diamond player

He seeks justice, and he will get it, that is clear to everyone.

(SmellsCash13)

Refren:

Stake Casino, Stake Casino

Gdje je moja matematika?

Dijamant VIP s trideset milijuna

A vi ne znate zbrojiti dva i dva

Kitica 1:

SmellsCash13, dijamantni igrač

Trideset milijuna wagera iza mene

Od 2021. vjeran vašoj kući

Ali sada vidim, ne cijenite mene

Kitica 2:

Šesnaest tisuća i sedamsto pedeset

USDC-a sam uložio taj dan

Trinaest tisuća dvjesto sedamdeset pet

Trebao sam izgubiti, to je bio plan

Kitica 3:

Jednostavna matematika ne laže

664,21 podijeljeno s 0,01 i 0,05

Daje 1,328,420 uloženo

Ali gdje je ostatak? Tri tisuće četiristo nestalo

Refren:

Stake Casino, Stake Casino

Gdje je moja matematika?

Dijamant VIP s trideset milijuna

A vi ne znate zbrojiti dva i dva

Kitica 4:

Četiri tisuće četiristo wetta

U arhivu jednostavno nema

"Samo dva nedostaju", kažete vi

Vaša laž je prozirna, svatko to zna

Kitica 5:

Pet točka šest wetta u sekundi

Bez ikakvih botova, samo vaš sustav

A vi kažete da je nemoguće

I nudite sto dolara, kakav je to ustav?

Refren:

Stake Casino, Stake Casino

Gdje je moja matematika?

Dijamant VIP s trideset milijuna

A vi ne znate zbrojiti dva i dva

Kitica 6:

Casino Guru potvrdio je

Moja matematika je točna i jasna

Stake Casino, sramite se

Vaša reputacija više nije časna

Outro:

Jednostavna matematika, ali vi ne razumijete

Brojevi ne lažu, ali vaši odgovori da

SmellsCash13, dijamantni igrač

Traži pravdu, i dobit će je, to je jasno svima

Dear Matej,

We would like to inform you that this case has been closed and respectfully request to mark this case as "Resolved".

Kind regards,

Hi,

I can confirm that Stake sent me a private email and offered me the $3,400. Although they still insist that everything was maintained correctly and are labeling the money as "goodwill" because of my loyalty, I'm still glad that it has finally been resolved.

Many thanks to Casino Guru!

[Victory of Mathematics (SmellsCash13)]

[Refrain:]

Stake Casino, Stake Casino

Mathematics won!

Three thousand four hundred dollars

In my pocket, justice has arrived

[Verse 1:]

SmellsCash13, diamond player

I knew I was right from the start.

Simple math doesn't lie.

The numbers are clear, it's not a mystery.

[Verse 2:]

They admitted defeat in a private message.

"A gesture of goodwill," they say.

But we know what really happened.

Their systems cannot hide the truth

[Verse 3:]

Four thousand four hundred wetta

"Accidentally" disappeared from the archives

"Only two are missing," they claimed.

But in the end, the money was returned, everything worked out.

[Refrain:]

Stake Casino, Stake Casino

Mathematics won!

Three thousand four hundred dollars

In my pocket, justice has arrived

[Verse 4:]

Casino Guru, thanks for your help.

Your support was crucial.

Together we proved the truth

Against the big casino, the battle is mighty

[Verse 5:]

They remain silent in public, pay in private.

They don't want to admit they were wrong.

But money speaks louder than words

SmellsCash13 won, they lost

[Refrain:]

Stake Casino, Stake Casino

Mathematics won!

Three thousand four hundred dollars

In my pocket, justice has arrived

[Outro:]

A diamond player, he persevered until the end

Simple math was my tool

Stake Casino, remember this lesson

The numbers don't lie, and SmellsCash13 doesn't give up.

[Pobjeda Matematike (SmellsCash13)]

[Refren:]

Stake Casino, Stake Casino

Matematika je pobijedila!

Tri tisuće četiristo dolara

U mom džepu, pravda je stigla

[Kitica 1:]

SmellsCash13, dijamantni igrač

Znao sam da sam u pravu od početka

Jednostavna matematika ne laže

Brojevi su jasni, to nije zagonetka

[Kitica 2:]

Privatnom porukom priznali su poraz

"Gesta dobre volje", tako oni kažu

Ali mi znamo što se stvarno dogodilo

Njihovi sustavi ne mogu sakriti istinu

[Kitica 3:]

Četiri tisuće četiristo wetta

U arhivu "slučajno" nestalo

"Samo dva nedostaju", tvrdili su

Ali na kraju, novac je vraćen, sve je uspjelo

[Refren:]

Stake Casino, Stake Casino

Matematika je pobijedila!

Tri tisuće četiristo dolara

U mom džepu, pravda je stigla

[Kitica 4:]

Casino Guru, hvala na pomoći

Vaša podrška bila je ključna

Zajedno smo dokazali istinu

Protiv velikog kasina, bitka je moćna

[Kitica 5:]

Javno šute, privatno plaćaju

Ne žele priznati da su pogriješili

Ali novac govori glasnije od riječi

SmellsCash13 je pobijedio, oni su izgubili

[Refren:]

Stake Casino, Stake Casino

Matematika je pobijedila!

Tri tisuće četiristo dolara

U mom džepu, pravda je stigla

[Outro:]

Dijamantni igrač, ustrajao je do kraja

Jednostavna matematika bila je moj alat

Stake Casino, zapamtite ovu lekciju

Brojevi ne lažu, a SmellsCash13 ne odustaje

Dear SmellsCash13,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Matej

Casino.Guru