Stake Casino - Pelaajan tili pysyy auki rajoituksista huolimatta.

Hello

I opened an account on Stake.com in 2022 but didn't deposit any money until May 2026.

My account is verified (see attached).

I discovered that my country (Sweden) was restricted, but despite this, they verified my account and let me deposit and lose big money.

I wrote them a few emails about this, but they think it's my fault for not reading their terms.

I still think that if you have a country that is restricted, maybe you should tell the player and not verify the account.

After I told them this, I can still play and the account is open.

This is also very strange?

If I had won, they would definitely not have paid out any winnings and referred to their terms, so I have never had a fair chance of winning here?

My deposits should therefore be refunded.

Hej

Jag öppnade ett konto på Stake.com 2022 men satte inte in några pengar förrens maj 2026.

Mitt konto är verifierat (se bifogat).

Öpptäckte att mitt land (Sverige) va restricted men trots detta så har dom alltså verifierat mitt konto samt låtit mig sätta in o förlora stora pengar.

Jag skrev några mail om detta till dom men dom anser att d är mitt fel som inte läst deras terms.

Jag kan ändå tycka att om man har ett land som är restricted så kanske man bör berätta det för spelaren o inte verifiera kontot.

Efter jag berättade detta för dom så kan jag fortfarande spela o kontot är öppet.

Detta är oxå väldigt konstigt?

Hade jag vunnit så hade dom garanterat inte betalat ut några vinster o hänvisat till deras terms så jag har aldrig haft en ärlig chans att vinna här?

Mina insättningar bör därför återbetalas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Colin09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience regarding your account at Stake.com.

To better understand your situation and assist you in resolving this issue, could you please provide more details?

• Could you please let me know the date and amount of your deposit?
• When did you complete account verification?
• How much real money is left in your account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean