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Title: Can’t withdraw from Stake.com — account in withdrawal-only mode

Message:

Hi, I deposited 20 USDT to my Stake.com account on 8th April 2025 in two parts (10 USDT each) from Binance. The money shows up in my account, but my account is in withdrawal-only mode.

I can’t play any games or do any wagering, and now I can’t even withdraw my own money. Stake is also taking too long for KYC verification, and there’s no real support — they stopped replying on email and the site chat isn’t helpful.

I just want to get my money back or be able to use my account properly.

Please help me

stake id-Vijay4132

Dear Yuvrajjj.312,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you deposited into your newly registered player's account but couldn't play any games?
• Could you please advise which documents you submitted for each verification level and when you submitted the documents?
• Could you please share with me your communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your prompt response and for looking into my situation. I appreciate your help in resolving this matter. Here are the details you requested:

Issue with Account and Deposit: Yes, I deposited 20 USDT into my newly registered account on Stake.com on 8th April 2025 (in two parts of 10 USDT each). I deposited the funds, and within 5-10 minutes, I was able to deposit the crypto and was not able to play any games. After about half an hour, my account was placed in withdrawal-only mode. I was told by support that I did something wrong, but I haven’t played any games or made any wagers, and my account was still only 30 minutes old. How could I have violated their policies if I haven’t even started using the platform yet?

Verification Documents: I have submitted the necessary documents for KYC verification, but unfortunately, the process has not been completed yet. The documents I submitted are:

Aadhar card (for identity verification)

Bank statement (for proof of address)

I submitted these documents on [8 march 2025], but I have not received any updates or responses from Stake regarding my verification.

Discrepancy with Other Cases: In some cases I’ve read about, users have been able to play games and withdraw their funds while their KYC verification was still under review. However, in my case, I have been completely restricted from both playing games and withdrawing my funds. This doesn’t seem consistent with other users' experiences.

Main Issue - Withdrawal: The main issue I’m facing is that I can’t withdraw my 20 USDT, which is stuck because I haven’t wagered any funds due to the restrictions. I simply need to be able to withdraw the amount I deposited.

Please let me know if you need any additional information or documents. I would really appreciate it if you could help me resolve this issue and regain access to my funds.

Thank you for your time and support.

Best regards,

Stake ID: Vijay4132

Thanks for the explanation.

You wrote:

 I was told by support that I did something wrong, but I haven’t played any games or made any wagers, and my account was still only 30 minutes old. 

Have you saved this or any other recent interaction with casino support discussing the issue? Would you be able to share it with me to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear Yuvrajjj.312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru