Stake Casino - Pelaajan tili on rajoitettu pysyvästi.

I am writing to formally lodge a complaint against Stake.com regarding the permanent restriction of my account. Despite my full cooperation throughout the verification process and providing all requested documents (including identity and address verification), my account has been restricted without a specific, justified reason.

The platform is currently withholding my remaining balance of 920 USDT. I have already attempted to resolve this through their internal support channel, but they have officially refused to provide further assistance or explanation, effectively closing the discussion.

I am requesting your mediation to review my case, as I have complied with all platform policies. My goal is to obtain a clear explanation for this restriction and, if the account remains closed, to facilitate the withdrawal of my legitimate personal funds. I have kept full documentation of my account balance and all communications for your review

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake.com.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas,

​Thank you for your assistance. Please find the answers to your questions below:

​Duration of play: I opened my account on February 11th, 2025. I made a deposit and placed a sports bet, which I won. Shortly after, I became preoccupied due to the passing of my grandfather and had to travel, so I did not log into my account for a long time.

​How I learned about the restriction: I logged back in three weeks ago after a long period of inactivity. The account was restricted immediately after I attempted to comply with their verification process by submitting my documents (Proof of Address and Bank Statement). I was officially notified of the permanent restriction yesterday, July 13th, 2026, stating that my documents were rejected and my account was permanently disabled due to a "violation of Terms of Service."

​Games played: My balance was accumulated through sports betting.

​Bonuses: No, I did not use any bonuses to accumulate this balance; my profit came from a successful sports bet.

​Important Update:

Despite the previous rejection message, I have recently been able to successfully complete the address verification process, and it is now marked as 'Completed' on my account. I have attached the screenshot as proof. However, despite this successful verification, my account remains permanently restricted. I am also working on providing the requested Source of Funds documentation in the correct format.

​I hope this information clarifies my situation, as I believe the restriction is a mistake in the verification process. Thank you for your support

Thank you for your reply, John12y.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.