Stake Casino - Pelaajan tili on jäädytetty ja kotiutukset viivästyvät.

I have placed bets on stake for couple of months. My account is not profitable, I’ve lost a lot on it.

But one day I have 2800 usdt from 500 usdt, by doing some sport and casino bets.

at the morning I saw that my account was "suspended" and I can’t withdraw or make any bets, to fix it i need to complete lvl 3-4 verification. I’ve sent all required documents to Stake but they keep denying it and asking for new ones. This is their normal process as you can see on forums and on casinoguru cases, they ask millions of docs, dont accept them for no reason so the person at one moment just gives up.

All the documents I provided are correct and good, and I’m not going to upload new ones. I want to make withdrawal of my money and never comeback to playing at Stake.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested from you and which documents you ended up submitting?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was playing at stake since June

no bonus , it was from my money deposit

Casino requested utility bills for address proof with bank statements and pay slips for lvl4. Utility bills were accepted for lvl3, and for lvl4 I got a rejection without any reason. I’ve provided payslips for 3 months also bank statement that shows the transaction from payslips. As I’ve seen from reviews on casinoguru and other stake always do that and requests new and new documents so person gives up at some moment. I’m not going to upload any new documents, since the proof I uploaded is valid.

I will send you by email screenshots

Update to my case : I have completed KYC lvl 4

the support team said that it’s successful verified, but to use the account and withdraw funds i need to message them on email.

I did it, and they said "now we will do review of your case and will notify you"

But why wasn’t review done before? It’s been more than a month since my account is locked and I was being told that all I need to do is complete the kyc.

also their support don’t give any timelines, reasons, or any explanations

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dmitraden,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas