Stake Casino - Pelaajan talletusta ei ole vastaanotettu.

I have not received deposit in stake of 2 orded

Order :- 2488456826 (1000INR)

Order :- 2488479939 (1000INR)

I've already done payment successfully and confirmed with the bank. But stake is telling that they have not received payment of mine plz help me to get my money back. I am sharing all proof of payment screenshot and latest statement of my wallet plz check it as soon as poss

ible

Dear Mit4901c3,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Are these the first deposits you made into this casino?

Could you please forward me a screenshot of your transaction history in your casino account, the communication with your bank and the communication with the casino customer support regarding your lost deposits? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you for your cooperation.

Best regards

Veronika

I have sended all proofs to veronika.f@casino.guru

These email id plz check and help me

Hello plz help me

Thank you for your reply. To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with the casino customer support

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

I am sending you mails that i have received from stake. They are saying that they haven't received payment but payment is done successfully and I am also attaching transaction history screenshot. Plz check your mail veronika.f@casino.guru as soon as Possible

Plz help me as soon as possible plz. I have already shared every proof

Thank you for your email. Are the deposits from 25 February also shown in your casino profile as "failed"? Please send me a screenshot of these deposits from your transaction history. Have you made any successful deposits into this casino at all?

They are still saying that they have not received fund i have already send all proofs plz help me to get my money back

Thank you very much, Mit4901c3, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Mit4901c3,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Stake Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

It's deposit not withdrawal

Plz help me

Dear Mit4901c3,

We kindly request that you contact your bank to initiate a payment reversal. The casino has indicated that the funds have not been received by their payment provider. When contacting your bank, please request a transaction number and ask them to track the transaction. Please be advised that the refund process may take up to 14 business days to reflect in your bank account.

Bank has confirmed that the payment is successful and no refund is intiated by the stake

Dear Jana,

We have initiated the investigation for the two transactions in question, 2488456826 and 2488479939 in question. The investigation has been concluded, and the complainant was informed of the outcome 5 days ago.

Regarding transaction 2488479939, our payment provider confirmed that the transaction shown in the screenshot was not sent to their designated account. Unfortunately, since the funds have not been transferred to our platform, we are unable to provide any further assistance for this transaction.

As for transaction 2488456826, our payment provider informed us that the transaction has not been received by them. Since we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

We advised the user to reach out to their financial institution and the correct recipient to resolve any issues with the transfer, as they will be able to provide more information and assistance in resolving this matter.

Kind regards,

Damn scammer you are

payment are successfully give me refund you scammers

Dear Mit4901c3,

We would like to reiterate the message provided in the previous response.

As mentioned, we have received confirmation from our provider that the transaction was not sent to their designated account.

In addition, we highly recommend contacting your bank and initiating a formal reversal request, as they will be able to trace the transaction and assist you further in this matter. 

We appreciate your understanding.

Dear Jana,

We would like to inform you that we have sent you additional information regarding this case via email.

Kind regards,

Dear Mit4901c3,

I understand your frustration. Please allow some time for further investigation in this matter. We will keep you updated once we receive any new information.

Dear Mit4901c3,

Evidence indicates violating casino terms and conditions.Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.