Stake Casino - Pelaajan talletusta ei ole hyvitetty.

Dear Casino Guru,

I am writing to formally file a complaint against Stake.com

On May 30, 2026, a transaction of 2,974.33 USDC was sent from my personal crypto wallet to a Stake.com wallet address on the Polygon network. The transaction was confirmed successfully on the blockchain.

Transaction details:

- Transaction hash: 0xb20f3c6e6ca5da7322a7f6b86930961c41a25285e40c1199b908e01e97915f5d

- Amount: 2,974.33 USDC (~2,973 USD)

- Network: Polygon

- Sending wallet: 0x790Ebc45B038101ACA37eA3727fFc8efeca2FD97

- Receiving address (Stake.com): 0x019D0706D65c4768ec8081eD7CE41F59Eef9b86c

- Date: May 30, 2026 at 19:15 UTC

The funds never appeared in my Stake.com account. I immediately contacted Stake.com customer support, who confirmed that:

1. The destination address does not belong to my Stake account but to an other account

2. They are unable to identify which account the address belongs to

3. They are unable to assist me further in this matter

I find it unacceptable that a licensed operator can confirm that funds were received by one of their wallet addresses, yet refuses to investigate which account received those funds or take any corrective action. Stake.com has full visibility into their own internal wallet system and could identify the account associated with this address.

I am therefore requesting that your authority:

- Compel Stake.com to investigate which account received these funds

- Require Stake.com to return the funds to me or credit my account

- Take any appropriate regulatory action

I am available to provide any additional documentation or information required.

Thank you for your attention to this matter.

Sincerely,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• How did you obtain the deposit address used for this transaction?
• Was the address copied directly from your Stake account deposit section at the time of the transaction?
• Do you have screenshots or records showing the deposit instructions provided by Stake?
• Have you made any successful deposits into this casino before? If so, which payment method did you use?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mrcrabee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru