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I deposit 500INR ON 13/3/2025 money not credit my stake account status show payment pending i mail stake support team but not reply me please help me out

Dear Sagar0946,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Please reach out the casino casino not reply my all mails i deposit on 12/3/2025 same day stake account transaction show 12/3 but now in transaction status show 13/3/2025 stake change my deposit date payment is cut on my bank account please reach out the casino

As you say i complete this issue with payment provder

Finally casino reply me but my deposit still pending

Thank you for your reply.

To proceed with your case, could you please forward me the bank statement starting from the date you made the transaction that has not been credited to your casino account until today?

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Thank you for respond yedesday my deopsit was failed but payment not refund by stake casino i already mail for my refund but not respond i give you my bank statment via mail please help me out

Please check you mail I'd i send you my bank statment stake casino just ignore my mails please help me out

Sorry i given you wrong transaction status screen shot this is the right one the date of stansaction has change that why i confused

If I understand correctly, the deposit you made on March 12 (or March 13) failed on March 18. Has the casino provided any information on when you can expect the funds to be returned to your bank account?

Refunds for failed transactions can take several business days to process. I recommend reaching out to your bank to inquire about the expected timeline for the refund.

Today i call to my bank and bank say the transaction was complete by us if stake not receive amound ask from stake to give us bank statement so i mail stake for bank statement but bank say transaction was complete bank say without stake casino bank statement we are helpless becouse ower side transaction was complete please ask from stake casino for my case thank you

This is what casino say

Stake reply

Thank you for your patience. Since the deposit transaction failed, I recommend waiting until 18 April for the amount to be returned to your bank account. If you do not receive the deposit by then, please let us know, and we will investigate further.

Thank you for your understanding.

I do not receive refund if you want my bank statement i can give you

Ok i wait for 18 April if i dont Recevied refund i remind you thank you

Since the waiting period is almost over, could you please let me know if you received your refund yet?

Dear Sagar0946,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.